12th Annual PANAGORA Pharma CX Summit

The PanAgora Pharma CX Summit 2025 is a global event that every leader in the pharma industry should not miss as it discusses how to enhance the customer experience in today’s changing environment. As the global Patient Summit is scheduled for the 25th-26th of March 2025, the event will enable attendees to explore how patient-related approaches can be optimised, how customer interactions with key stakeholders in the healthcare sector can be facilitated, and how integrated digital environments can be utilised to establish customer value propositions.

As a result of the plenary sessions, energetic discussion panels, and best practices shared by CX professionals during case studies, the participants will become aware of the cutting-edge tendencies within the scope of customer experience evolution in the pharma industry. From the advanced analytics and application of artificial intelligence in personalisation to the topic of omnichannel marketing and even the legal aspect of the opportunity, the conference offers a look at how technology and strategy come together.

It is also a perfect networking occasion, where professionals from different positions, such as marketing, sales, and patient advocacy, meet and exchange experiences. This attests to the need to work together to solve problems and to capture and maximise opportunities in creating value for the customers as well as other stakeholders.